Charlie Millson

01 / INTRODUCTION

About

I work across retail, hospitality and customer service, with a particular interest in how people connect across cultures and communities. My experience includes busy stores and events, international exchange programmes, and youth leadership through Scouting. I represented the UK at the World Scout Jamboree in Korea and have helped raise more than £2,000 for charitable projects with Dolen Cymru.

02 / WORK

Experience

Store Advisor/Back of House Team, ON

11/2025 - 06/2026

Assisted with the opening of a new store on Brompton Road.

• Deliver a premium, consultative in-store experience to a diverse range of customers, leveraging a background in high-profile hospitality to ensure every interaction reflects the On brand standard.
• Foster a welcoming community atmosphere, engaging with runners and movers of all levels to create lasting brand loyalty and repeat visits.
• Uphold immaculate store presentation standards, ensuring the retail environment remains inspiring and organised even during periods of heavy traffic.

Crew Member, McDonald's

09/2023 - 10/2025

Operated at one of the UK's busiest sites (ranked 8th nationally, 1st in Wales)

• Consistently managed high volume operations and maintained exceptional service standards in a top-performing national location.
• Supported the operational setup of a new store location, demonstrating versatility and the ability to transfer knowledge across different teams.
• Delivered friendly and efficient customer service, handling cash transactions securely and consistently meeting performance deadlines during peak hours.

Waiter, Anyone Waiting (A1W)

08/2021 - 09/2022

Professional service at high-profile venues and events

• Provided exceptional, professional service to guests at high-profile venues, including weddings and racing events.
• Actively supported the planning and execution logistics for large-scale public events, such as the Llanelli Christmas Carnival.
• Contributed to a positive, well-coordinated event experience, demonstrating strong attention to detail and adaptability.

03 / COMMUNITY

Leadership & Outreach

• International Representation

  Selected from over 300 young people to represent the UK at the World Scout Jamboree (Korea, 2023) and chosen for the World Scout Moot (Portugal).

• Establishing global partnerships

  I played a key role in creating an International Skills Partnership between Coleg Sir Gar and Tu Duc College of Technology in Vietnam. My involvement included a placement in Ho Chi Minh City, where I actively participated in the exchange and helped to foster a strong, enduring relationship between the two colleges. This collaboration significantly broadened the educational horizons for students and staff, embedding global perspectives into the curriculum.

• Community Fundraising

  Led volunteer work with Dolen Cymru, successfully raising over £2,000 to support cultural exchange programmes between Wales and Lesotho.

• Policy Support

  Supported the Welsh government's Taith International Learning Exchange programme, contributing to long-term sustainability efforts.

• Youth Development

  Served as a qualified Young Leader within Scouting, accredited in First Aid, Mental Health, and Safeguarding.

Key Strengths

• Customer Service Delivering calm, personable support in fast-paced retail, hospitality, and event settings.
• Leadership Trusted to guide young people through Scouting and collaborative international programmes.
• International Collaboration Experience contributing to exchange programmes, cross-cultural partnerships, and global representation.
• Community Impact Fundraising, outreach, and volunteer work supporting youth development and sustainability initiatives.
• Certifications First Aid, Mental Health, and Safeguarding accreditation through Scouting leadership training.